SmallBizGenius Analysis
Rakuten is a popular platform that rewards users with cash back on online purchases. Users generally praise its ease of use and the tangible benefits of earning money back on everyday spending, though some report issues with denied cash back and account complications.
Category Breakdown
Scores based on analysis of 312 recent reviews
Ease of Use
8.5/10Reviewers consistently praise Rakuten's user-friendly interface and simple process for earning cash back. Many appreciate the browser extension and mobile app, which make it easy to activate cash back offers while shopping online.
42 reviews mention thisCash Back Rewards
8.0/10The primary draw for Rakuten users is the cash back they receive on purchases. Reviewers express satisfaction with the tangible benefits of earning money back on everyday spending, often highlighting the 'Big Fat Checks' they receive periodically.
58 reviews mention thisDenied Cash Back
3.0/10A significant concern among some reviewers is the issue of denied cash back on qualifying purchases. These users report frustration with Rakuten's reasons for denial and the difficulty of resolving these issues.
14 reviews mention thisAccount Issues
4.0/10A smaller number of reviewers report issues with their Rakuten accounts, including unexpected suspensions and difficulties resetting passwords. These issues can be particularly frustrating when they occur close to payout dates.
8 reviews mention thisPayout Options & Timing
7.0/10Many users appreciate the option of receiving physical checks, finding it convenient and reliable. However, some express a desire for more flexible payout options and faster payout schedules, preferring on-demand payouts rather than quarterly distributions.
10 reviews mention thisStore Selection & Offers
7.5/10Reviewers appreciate the wide variety of stores and brands available through Rakuten, as well as the additional coupons and discounts offered. Some users suggest expanding the selection to include more stores.
11 reviews mention thisPros & Cons
What Customers Love
"Rakuten is an easy platform to use. Easy to earn additional cash for avenues used to shop and procure things."
"Always a great experience using Rakuten. Very simple and easy process. Can’t beat getting paid to spend your money."
"They offer a wide variety of Brand Names and Stores I frequent regularly."
"Good to get a physical check and not have to follow directions on a computer or phone."
"When I shop thru Rakuten, I can purchase with vendors receiving rebates. Also receive coupons/discounts upon my purchases. Shopping with Rakuten is a triple win!"
Common Complaints
"Always find some way to weasel out of giving me my cash back earned when it’s more than a few dollars."
"Rakuten blocked my account and suspended it just before it has to give me my cashback."
"Flexible cash back options, but it would be nice if payouts were on demand like other companies, rather than quarterly."
"Rakuten is usually my go-to for money back, but their offer for % fluctuates so much all the time. That's something I wish didn't happen."
"I love this app , we all shop why not get money back for all your shopping! It's a no- brainer for me although I will admit sometimes I forget to check stores as I'm shopping."
Common Questions About Rakuten
Answers derived from customer review patterns
Is Rakuten legit and trustworthy?
The majority of reviewers consider Rakuten a legitimate and trustworthy platform for earning cash back. Many users have been using the service for years, even since its previous iteration as Ebates, and consistently receive their cash back rewards. However, some users report instances of denied cash back or account suspensions, which can raise concerns about trustworthiness. While these negative experiences are not universal, it's important to be aware of the potential for complications and to carefully track transactions.
Based on 45 reviewsDoes Rakuten have good customer service?
Customer service experiences with Rakuten appear to be mixed. While some reviewers praise the helpfulness and responsiveness of customer service representatives, particularly in resolving specific issues, others express frustration with the difficulty of getting denied cash back claims resolved. Some users report slow response times and canned responses, suggesting that customer service quality can vary. Overall, while some users have positive experiences, customer service is not a consistent strength of Rakuten.
Based on 5 reviewsIs Rakuten worth it for small business?
Rakuten can be a worthwhile tool for small business owners looking to save money on business-related purchases. By earning cash back on expenses like software subscriptions, office supplies, and advertising spend, small businesses can potentially reduce their overhead costs. However, it's important to weigh the potential benefits against the risk of encountering issues with denied cash back or account complications. Small business owners should carefully track their transactions and be prepared to address any discrepancies with Rakuten's customer service.
Based on 15 reviewsWhat is Rakuten's payout policy like?
Rakuten issues payouts on a quarterly basis, either via physical check or PayPal. While many users appreciate the option of receiving physical checks, some would prefer more flexible payout options, such as on-demand payouts. The quarterly payout schedule means that users may have to wait several months to receive their accumulated cash back rewards. Additionally, some users have reported delays in receiving their payouts, which can be a source of frustration.
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